Order policy

In order to make purchases through the e-store, you need to settle a Shopping bag of items that you want to buy.

When you complete your Shopping bag, you are required to provide information about yourself that is true, accurate, current and complete in all respects: Customers must provide their real name, phone number, address and other requested information as indicated. LECLER  ensures that personal information is used just for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account.

When ordering items, you will be required to choose payment method (more about this in part PAYMENT.)

In the last step, you will see all the details of your order that once more you have to check and ensure that all information is correct and true. You have an opportunity to correct any mistakes that you see in your order before making an order. You can change your personal information at any time after your order has been submitted. In this case, you have to notify us immediately at the following e-mail address info@lecler.co.uk. To process your order you must first agree with LECLER  terms and conditions. If you haven’t learned about these terms and conditions before, you should do this before confirming your purchase.

When you make an order, LECLER gets a confirmation about it. An order is said to be placed at the same moment when LECLER gets this information. When LECLER gets a confirmation about your order an agreement between a Customer and LECLER is made. However  this agreement is actionable only when LECLER gets confirmation of your payment.

When you make an order, you automatically receive an email with information about the items that you ordered.

When LECLER receives confirmation about your payment, the agreement between Customer and LECLER is made and should be executed.

Customers order information is collected in a database.

With making an order a customer is already familiar and agrees with all LECLER conditions.


Guarantees and pricing policy

All items are described in the e-store.

LECLER  has made every effort to display as accurately as possible the colors, shapes and other parameters of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color, size, shapes and other parameters will be completely accurate.

Customer agrees to pay the amount that is stated in the order invoice when placing an order.

Prices in the e-store and in the order invoice is denominated in GBP  and with VAT.

LECLER sells items that meet the requirements stated in the order invoice. In that case when received items do not meet requirements of the order, Customer agrees to inform immediately LECLER by email message info@lecler.co.uk, and LECLER commits to take all the actions to remove the defects if these where made because of LECLER fault.

LECLER commits:

  •  to ship Customers items in a good quality and according to the requirements stated in the order.
  • to ship Customers the amount of items that was ordered.
  • when the item comes in a set, LECLER commits to ship all items that come in that set.

All items are shipped securely packed, to protect the items from any damage.


Ordering and Payment

When placing a purchase order, the customer must provide the necessary data for the order fulfilment, including first name, last name, phone number, shipping address and any other information as requested.

The purchase–sale contract is considered to be concluded from the moment of clicking the payment confirmation button.

The order is accepted by us from the moment the customer receives the order confirmation email.

From the moment of clicking the payment confirmation button, the customer undertakes an obligation to make payment for the ordered goods and delivery fee, if applicable.

We accept the following payment methods: PayPal, Paysera and credit cards (Visa, Mastercard) processed via Paysera system. Please note that depending on the customer’s country of residence, either all or certain payments mentioned above can be available.

We deliver within the territory of Europe

The following delivery fees apply;

If the customer provides inaccurate information or incorrect shipping address, the latter undertakes an obligation to reimburse us for all related expenses incurred from delivery, etc.

If the customer requires the item to be delivered to a country outside the European Union, the latter undertakes an obligation to pay all import taxes, customs and/or intermediation charges, if applicable, for the transportation or distribution of the items listed in the order. The customer is held responsible for the provision of all the information and documents required by the customs or other authorities of the customer’s country for proper and effective delivery of the ordered item to the customer. We recommend prior to completing the purchase authorization to consult the local customs authorities regarding the final price of the item delivered to the country in question.


Returns and Exchanges

Customer can return or exchange items.

Within 14 days from date the items were shipped to a Customer, items can be returned or exchanged.

Items can be returned or exchanged when these conditions are met:

  • Items must be returned in the same condition and unused;
  • Items must be returned in the original packaging;
  • Items must have the documents of purchase;

If all conditions are met we will happily refund you within 14 days.

During sales and other offers returns and exchanges have special conditions.
Returns are free of charge, if the items received are damaged;
Money for returned items are refunded only by bank transfer to the payer’s bank account, within 14 calendar days.

When returning the items, you have to comply with the following conditions:

  • the items and the packaging looks essentially unchanged;
  • the product was not used, and/or damaged;
  • equipment is complete and includes sales document/receipt;

You can return all items, purchased on Lecler.co.uk online shop.

The product should be sent to Lecler, Priory walk, Warner house, Sw 109re Flat3, London.



Deliveries are made in 5-7 working days from the moment LECLER receives confirmation of your payment. This term cannot be applied when LECLER doesn’t have the selected item in stock. In this case Customer is informed immediately. Customer agrees that in some cases delivery can be late, if so LECLER contacts Customer and arranges the delivery.

Customer commits to fill delivery address when ordering online.

Customer commits to be there for the delivery himself. If the customer was not there for the delivery himself, although the items were shipped to the address and based on other information provided when making an order, Customer cannot make any claims about the delivery to another subject.

Deliveries are made by POST. If Customer at agreed time cannot accept the delivered items, he (she) should immediately contact LECLER by email info@lecler.co.uk where Customer should provide alternate delivery information. This change of information can affect delivery time and date.

Orders  are shipped via Post:

  • 0,00 GBP – if the total sum of the order is higher than 50 GBP ;
  • 5,00 GBP – when the sum of the order is less than 50 GBP ;
  • Having confirmed the order till 12 P.M., goods will be shipped on the next day ( in the biggest cities of Lithuania);
  • Having confirmed the order after 12 P.M., goods will be shipped within 1-2 working days;
  • Shipment by post will take from 2 till 6 working days


Other conditions

All messages for LECLER  should be sent to info@lecler.co.uk email.